Priory Veterinary Centre

Priory Veterinary Centre is a general veterinary practice that directs out-of-hours cases to the Pet Emergency Hospital. Recent reviews show a split: several long-term dog owners describe staff taking extra time with anxious or “not compliant” dogs, while a couple of 1‑star reviews raise concerns about clinical decision-making and boundaries between reception and veterinary advice. Concrete examples mentioned include a vet visit for a dog’s first appointment, ongoing care over multiple years, and one complaint that a cat’s neuter status wasn’t confirmed by physical exam and “exploratory” surgery was suggested.

Services

• •Routine vet consultations for dogs (multiple reviews mention bringing dogs for care over years and first-time visits).
• •Cat assessment (one review discusses checking whether a cat was neutered).
• •Surgery discussed in reviews: “exploratory” surgery was proposed in one complaint (the reviewer felt it was unnecessary).
• •Out-of-hours arrangements: the clinic states out-of-hours service is provided by the Pet Emergency Hospital.

People

• •Nicola (role not stated): mentioned by a long-term client as someone who, along with her team, “took their time” to provide care for a dog described as “not the most compliant patient.”
• •Reception/secretary (not named): one reviewer complained that the secretary “should…stop thinking she’s a vet,” suggesting a concern about reception staff giving advice or overstepping (from that reviewer’s perspective).

Reviews

Google rating: 4.6 stars from 104 reviews.

• •Patience with difficult or nervous dogs: owners describe staff taking extra time and being understanding with a dog that wasn’t compliant during visits.
• •Long-term relationships: some reviewers mention using the clinic for many years (including one owner over 14 years and another over 4 years).
• •Disagreement about clinical judgement/costs: one reviewer alleges a vet couldn’t confirm a cat’s neuter status via physical exam and wanted “exploratory” surgery, which the reviewer associated with increased cost.
• •Front-desk interaction concerns: one negative review focuses on dissatisfaction with the secretary/reception role and behaviour.