Palmerstown Veterinary Hospital – Vets in Palmerstown
Clinic Overview
- Exotic-pet expertise stands out strongly, with reviewers highlighting care for guinea pigs, rabbits, reptiles, and fish. - Staff manner is a recurring positive theme, with owners describing the team as friendly, warm, patient, professional, supportive, and caring; one reviewer also specifically praised the reception team. - Communication is frequently praised, including clear explanations, practical advice, detailed updates around procedures, and a follow-up call the next day.
Services
- •Routine and preventative care for general pets, with recent reviews mentioning support for dogs, cats, and rabbits.
- •Diagnostics, including blood testing, imaging, and fecal analysis.
- •Exotic pet care, which remains a clear strength. Reviews mention appointments for guinea pigs, rabbits, ferrets, reptiles including a royal python, and even a betta fish.
- •Procedural care and follow-up, including detailed updates before, during, and after a cat procedure, plus a next-day recovery check-in.
- •Advice and ongoing support between visits, including repeat prescriptions and quick questions handled through the clinic app.
- •Flexible access for urgent or short-notice needs, with reviewers mentioning being seen quickly and being fitted in for a last-minute exotic-pet appointment.
Pricing
Available published prices indicate the clinic sits above average relative to similar practices. Reviews also mention clear estimates being given upfront, with no unexpected or unnecessary charges.
People
- •Dr Filipe Martinho / Filipe: repeatedly praised for exotic-pet care, including guinea pigs, reptiles, and fish. Reviewers describe him as knowledgeable, gentle, thorough, and reassuring.
- •Jennifer: mentioned positively for seeing a rabbit promptly, being friendly, and giving helpful care advice.
- •Larisa: named as a Russian-speaking veterinarian involved in ongoing treatment and monitoring.
- •Charis: thanked alongside Dr Filipe for help with a sick betta fish.
Reviews
Google rating: 4.8 stars from 948 reviews. Recent feedback is very positive overall.
- •Exotic-pet expertise stands out strongly, with reviewers highlighting care for guinea pigs, rabbits, reptiles, and fish.
- •Staff manner is a recurring positive theme, with owners describing the team as friendly, warm, patient, professional, supportive, and caring; one reviewer also specifically praised the reception team.
- •Communication is frequently praised, including clear explanations, practical advice, detailed updates around procedures, and a follow-up call the next day.
- •Convenience and reassurance also come up, with mentions of quick appointments, flexibility around last-minute visits, fast replies through the pet app, and transparent pricing.
